Confirmed Service Customer
When I took the vehicle for service due to an electrical issue, your dealership had my vehicle for 4 days and there was no loaner/courtesy vehicle available per your Chevy Service Person, Tania Cacho. However I needed a vehicle to get around. I contacted a salesman and he said why don���t they get a rental. I told him one was never offered from Tania. She just kept saying there���s no loaner/courtesy vehicles available. The salesman spoke to management and I was able to get a rental paid by the dealership. I wish Tania would���ve done this in the first place. That wasn���t customer service from her. She knew they have that option but never offered it to me. It���s appalling.
Gloria S.
Riverside,
CA
Business Response
Gloria, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (951) 502-3281.
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