Confirmed Service Customer
Brought my truck in due to the Engine Light remaining on. After several attempts to speak with your Service rep. Tania I came back to the service center and found out no one had looked at my truck for four days and I would need to call Tania on Monday and ���Light a fire under her to get things moving���?? I called her again on Monday and left another voicemail to please call me and give me an update. I received a call at 12p from Tania and she stated my truck would be looked at after 1:30p. They were able to update the download from Chevrolet and remove the engine light? I���m still not sure about the answer I received? I picked my car up at 3:30p after the service center had my truck for 5 Days! I had to continually call the service center and drive down to the service center to get any updates? I was a VP of Store Operations for Ralphs Grocery company and I understand the value of Customer service. I feel like my business is not valued and the service I received was completely unacceptable.
Robert B.
RIVERSIDE,
CA
Business Response
Robert, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (951) 502-3281 so we can understand your situation better in order to try and turn your experience around. Thank you, Riverside Chevrolet
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
I was only there for something simple, a second key and fob for my truck. Service was fast and easy, and the service tech I worked with was friendly a...
Confirmed Service Customer
They were very professional very attentive. Craig took care of all my needs.
Confirmed Service Customer
Excellent customer service. Thanks to Graig Davis for the exceptional customer service.
Confirmed Service Customer
I���ve only taken my truck to this dealership and Albert has always been helpful every time.
